Having Difficult Conversations With Your Employees and Co-workers

Whether it’s addressing an employee’s tardiness, confronting a backstabbing peer, breaking bad news to the boss, asking for a deadline extension, or having the dreaded “body odour” chat, these conversations are anything but easy. Yet if you want to maintain a positive and productive workplace (and your sanity), then you must find a direct and respectful way to bring up these issues so that they result in the desired outcome, and don’t deteriorate into anger, resentment or hard feelings.

We're not wasting time here! In one focused and information-packed hour, you'll learn what to do and how to do it - the four key factors to take into account, the definitive five steps to incorporate into your conversations, three easy language tools to reduce defensiveness and anger, and why determination and resolve are critical to a successful outcome.

Bonus: "live" Q&A session is included in this audio program. Hear others just like you ask their real-life questions, and listen to real-world expert advice from someone who's been there! A leader herself for over 14 years at one of the world's most recognized corporations, Merge speaks from first-hand experience.

(Audio CD or downloadable mp3)