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One of the fundamentals of good leadership is the ability to offer specific timely constructive (and yes, even motivating) feedback to employees that they can act upon to improve their performance. This 1-day session offers practical language tools managers can use to convey the message clearly without causing defensiveness. Occasionally though, even the best manager has to deal with the high-maintenance "problem" employee - the one who takes up all your time and energy. Learn the definitive four-step model to finally deal with your problem employees. Practical, useful, realistic and down-to-earth – you'll leave this session with a better understanding of why employees don't perform, and what you can do about it. This session can also be delivered in a ½-day format with some reduction in depth of content.
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